Frequently Asked Questions
Everything you need to know about your Hatley shopping experience.
What is Hatley's return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that final sale items are not eligible for return or exchange.
How long does shipping take?
Standard shipping typically takes 3-7 business days within North America. Express shipping options are available at checkout for faster delivery.
Are your pajamas flame resistant?
Our kids' cotton pajamas are designed to be snug-fitting to comply with safety regulations without the use of chemical flame retardants.
How do I care for my Hatley garments?
Most of our clothing is machine washable. We recommend washing in cold water and tumbling dry on low to maintain the integrity of the prints and fabric.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated during the checkout process.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.