Returns & Exchanges
At Hatley, we want you to love your purchase, which is why we offer a 40-day return window for all unwashed and unworn items. If you are not completely satisfied, we make the return process simple and straightforward to ensure your shopping experience remains delightful.
Initiate Your Return
Visit our online returns portal and enter your order number and postal code to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging with all tags attached, and include the packing slip provided in the portal.
Print and Attach Label
Download and print the prepaid shipping label from your email, then affix it clearly to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing